Telenet Connectivity App

The product

Telenet has launched a new product, WIGO, which allows a family or company to share one big pot of data. It has four different versions, the family “manager”, the family member, a business manager and the business members. The manager is able to divide the data, set limits for a specific member, set reminders per member, and add more data in the app. The member can simply view their own data per SIM card, see their set reminders and get a future projection of their data usage.

My role

For this project, I worked in a team of Concept, UX and UI Designers. I was involved from the beginning and once the final concept and iterations had been chosen, was responsible for finishing all the screens, details, motion graphics, UX, and visual designs together with a lead designer. For two days a week, I would work in Belgium at the Telenet headquarters so I was able to easily and quickly communicate with the client. This way, the team in the Netherlands and the team in Belgium were able to work together much easier.

The main challenge

The biggest challenge during this project was translating a completely new product with a rather complex structure into an easy-to-use app. The different roles asked for different features and information. The manager was able to view and edit almost anything, but this should also be communicated to the member it affects. One member could have multiple SIM cards, so these need to be viewed and managed easily. We solved this by using clear visual cues as to what screen you were on and showing your products with icons. By using white space to advantage, we help the user focus on the relevant information.

Because the app would be developed by a different company after the design was finished, we worked a lot with Invision in order to prototype the flow and interactions. This helped to get better feedback from Telenet and working out the main flows of the app. I animated certain effects in After Effects, like the notifications, and added them as GIFs in the Invision prototype to make it less static and convey more of the experience we wanted. Eventually, we delivered the prototype, full collection of screens different states, assets and an extensive flowchart with screen interactions typed out.