Telenet Connectivity App
Year
2016
Role
UI/UX designer, supported by a Lead designer
The product
Telenet has launched a new product, WIGO, which allows a family or company to share one big pot of mobile data. It has four different versions, the family “manager”, the family member, a business manager, and the business members. The manager is able to divide the data, set limits for a specific member, set reminders per member, and add more mobile data in the app. The member can simply view their own data per SIM card, see their set reminders, and get a future projection of their data usage.
My role
Throughout this project, I worked closely with a Lead Designer and collaborated with other concept-, and UI/UX designers. My involvement began at the project’s inception and continued until the final concept and iterations were selected. Together with the Lead Designer, I was responsible for completing all screens, details, motion graphics, UX, and visual designs. Twice a week, I worked at Telenet headquarters in Belgium, to work closely with the client. This made it easier for the teams in the Netherlands and Belgium to collaborate.
The main challenge
The biggest challenge during this project was translating a completely new product with a rather complex structure into an easy-to-use app. The different roles asked for different features and information. The manager was able to view and edit almost anything, but this should also be communicated to the members it affects. One member could have multiple SIM cards, so these need to be viewed and managed easily. We solved this by using clear visual cues as to what screen you were on and showing your products with icons. By using white space to our advantage, we help the user focus on the relevant information.
Handover
Because the app would be developed by a different company after the design was finished, we worked a lot with Invision in order to prototype the flow and interactions. This helped to get better feedback from Telenet and work out the main flows of the app. I animated certain effects in After Effects, like the notifications, and added them as GIFs in the Invision prototype to make it less static and convey more of the experience we wanted. Eventually, we delivered the prototype, a full collection of screens in different states, assets and an extensive flowchart with screen interactions typed out.
